When your product runs out, repurchase it as a refill from our website. You must have empty UpCircle jars ready for refilling.
This will be automatically emailed to you. This will go on the outside of your parcel.
This step is important. When we receive your jars we sterilize them but we do not clean off residue. Please use warm soapy water, washing up liquid is fine, to thoroughly clean your packaging and lids before sending to us. If not the residue will burn on and discolour your jars.
If you have a printer please print the form and then fill out. If you don't have a printer this can be handwritten. Please double check you've included your order number and which items you are getting refilled.
You can return your empties in any box, but please make sure they are safe and secure within. The UpCircle branded boxes are particularly strong and have 2 glue strips so that you can return your jars with ease.
Put the returns form inside the box (printed or handwritten) and the shipping label on the outside.
You will not have to pay anything at the post office as we've provided you with the freepost label - this one's on us!
Sit tight, your refills are now with us. If your order contains any new products in the same order we'll send those when we return your refills. You'll be notified by email when your refills have been dispatched from our warehouse and are on their way back to you.
If you receive one of these mini cards in your returns then it means there's been a hiccup! This is really just for your reference so that things hopefully go more smoothly next time you send us your empties to refill!
At UpCircle we'll never compromise on our mission to leave the world better than we found it, so we asked ourselves: how do we become even more sustainable? The answer: by reusing and refilling returned packaging, of course! 🌎
All UpCirclers are invited to help us close the loop (or, as we prefer, 'circle') on packaging. From Body Scrubs to Cleansing Balms, you'll now be able to reuse and re-love your products time and time again. Hurrah!
As a brand designed entirely around circular economy principles and extending the life of by-product ingredients, it’s a no-brainer for us to take the same approach with our packaging. Circular ingredients, circular use of packaging. It just makes sense!” 💭
First things first, it was important to us to keep costs for our customers and our carbon footprint down. To keep costs as low as possible we are offering a 20% discount on all refills, as well as a freepost label for free returns. To minimise our carbon footprint, all refills will be sent to our warehouse in London. 🚛 Simple and sustainable, just how you guys like it.
First you purchase a refill product in order to receive your freepost label, then wash your empty product and pop it back in its box to be shipped to us. 📦 Easy, huh?
Once we receive your washed and empty product, Drew, Remi or Rosie, our refills experts, will sterilise the packaging using dry heat. This is a chemical-free process that destroys any bacteria present by exposing the glass packaging to very high temperatures for a prolonged period of time. This process will take place every day Monday to Friday and all products will be shipped back out on a 48-hour service - you'll never have to go long without your skincare heroes! 💚
We're so excited to offer refills on over 98% of our skincare range!* We are currently set up to offer refills of the: SPF; Cleansing Face Balm; Cleansing Face Milk; Eye Cream; Face Moisturiser; Face Toner; Night Cream; Lip Balm; Face Serum; Face Mask; Face and Body Scrubs; Shampoo Crème; Conditioner Crème; Body Cream; Bath Salts, Hand + Body Wash and Lotion.
Shop all the refill products here, or head to our step-by-step guide to find out more.
*excluding Hand Cream and Cleansing Bars which cannot be refilled.
Still got a question about the refill scheme? Check out our FAQs!